1. Overview
This Payment & Billing Policy governs all financial transactions between Zodize and its clients. By engaging Zodize's services, you agree to the payment terms set out in this policy and in your individual service agreement.
2. Pricing and Quotations
- All prices are quoted on a per-project or per-engagement basis after evaluating requirements.
- Quotations are valid for 30 calendar days from the date of issue unless a shorter validity is stated.
- Prices are quoted in Nigerian Naira (NGN), US Dollars (USD), or both, as specified in the quotation. The agreed currency will be used for billing throughout the engagement.
- Zodize reserves the right to revise pricing if the project scope changes materially after the quotation is accepted.
3. Deposit Requirement
A deposit is required before work commences on any custom software project:
- Standard projects: 40–50% of the total project fee, paid before work begins.
- Large or enterprise projects: deposit percentage as specified in the project agreement.
- Consulting sessions: full payment in advance.
- Retainer plans: first month's retainer paid before the engagement begins; subsequent months billed at the start of each period.
Work will not commence until the deposit payment has been confirmed as cleared.
4. Milestone Billing
For projects above a threshold agreed at the time of engagement, payment is structured around project milestones. A typical milestone schedule is:
| Milestone | Typical Payment (%) |
|---|---|
| Project initiation (deposit) | 40–50% |
| Design / Architecture approval | 20–25% |
| Development completion / UAT delivery | 15–20% |
| Final delivery and sign-off | 10–20% |
Exact milestone payment percentages and trigger conditions are defined in each project agreement. Progress on subsequent milestones may be paused if a milestone payment is overdue.
5. Payment Methods
Zodize accepts the following payment methods:
- Bank transfer (NGN) — Direct bank transfer to Zodize's Nigerian bank account. Details provided on invoice.
- Bank transfer (USD/International) — Wire transfer or international bank transfer. Details provided on invoice upon request.
- Paystack — Online card payments and bank transfers within Nigeria.
- Flutterwave — Online payments for African and international clients.
- Cryptocurrency — USDT (Tether) accepted on the TRC20 or ERC20 network. Cryptocurrency payments must be confirmed on-chain before work begins. Zodize is not responsible for gas fees, network delays, or volatility in crypto value between payment initiation and confirmation. Crypto payment details are provided on request only.
Payment by cheque is not accepted. Cash payments are not accepted for remote engagements.
6. Invoice Terms
- Invoices are issued electronically to the email address provided by the Client.
- Standard payment terms are Net 7 (payment due within 7 business days of invoice date) unless otherwise agreed.
- Project milestone invoices must be paid before Zodize proceeds to the next development phase.
7. Late Payments
- Payments not received by the due date are considered overdue.
- Zodize reserves the right to charge a late payment fee of 5% per month (or part thereof) on outstanding balances, calculated from the due date.
- If payment is not received within 14 days of the due date, Zodize may suspend all work on the project without notice and without liability for resulting delays.
- Zodize reserves the right to withhold delivery of completed work, source code, or credentials until all outstanding amounts are settled in full.
- Accounts overdue by more than 60 days may be referred to a debt recovery service. The Client will be responsible for all reasonable recovery costs.
8. Taxes and Duties
- All prices are exclusive of applicable taxes (including VAT, WHT, or local equivalents) unless explicitly stated otherwise.
- Nigerian clients: Value Added Tax (VAT) at the prevailing rate may apply and will be shown on invoices where required by law.
- International clients: Clients are responsible for all taxes, duties, and withholding taxes applicable in their jurisdiction. If a client is required by law to deduct withholding tax from payments to Zodize, they must gross up the payment so that Zodize receives the full invoiced amount.
9. Currency and Exchange Rate
- Invoices are issued in the currency agreed at project initiation.
- Exchange rates for currency conversion (where applicable) are based on the prevailing market rate on the date of invoice. Zodize is not responsible for currency fluctuations between quotation and payment.
- If payment is received in a currency different from the invoiced currency, any exchange rate difference and conversion fees are the Client's responsibility.
10. Disputes
Invoice disputes must be raised in writing within 5 business days of receipt of the invoice. Zodize will review disputes promptly. Undisputed portions of an invoice remain due on the original payment date. Raising a dispute does not suspend the Client's obligation to pay undisputed amounts.
11. Refunds
Refunds are governed by our Refund Policy.
Contact Zodize
For billing and payment enquiries (include your project name and invoice number):
Contact Zodize
If you have questions regarding this Payment & Billing Policy, you may contact Zodize through any of the following channels:
| General Enquiries | hello@zodize.com |
| Legal Matters | legal@zodize.com |
| Support | support@zodize.com |
| Billing | billing@zodize.com |
| Founder & CEO (David) | david@zodize.com |
| +234 816 860 8957 |
You may also reach us through our contact page. We aim to respond to all enquiries within 2 business days.